At Cottonmount, we always strive to offer great service with fast delivery times, backed up with large stock holdings.
We are committed to supporting our customers in the most efficient, helpful and friendly manner.
Please see below for details about our shipping rates, carriage paid amounts, delivery times and returns policy.
Standard delivery is FREE for all orders over £200 net and £4.95 for orders under £200 net in NI with our preferred courier. Please note that we cannot leave items without a signature.
Standard delivery is FREE for all orders over €300 / £250 net and €7.95 / £6.50 for orders under €300 / £250 net in ROI with our preferred courier. Please note that we cannot leave items without a signature.
Standard delivery is FREE for all orders over £300 net and £9.95 for orders under £300 net in the UK with our preferred courier. For Scottish Highlands and Channel Islands/Isle Of Man, please contact us for shipping rates. Delivery may take 3 to 4 business days. Please note that we cannot leave items without a signature.
Products without a logo or personalisation will take 1 - 2 working days or 3-5 working days for delivery depending on the product(s). Products with a logo or personalisation will average 5-7 working days from when artwork is approved. This can extend beyond the allotted time frame in peak seasons and is subject to stock availability. Should any delays occur, our customer services team will be in touch to provide regular updates as well as alternative garments where appropriate. In the case of shortage or damage the carriers receipt must be retained and Cottonmount Trading informed within 48 hours from delivery date.
If you have a query about your order please call our customer service team on 028 9083 9090 or email firstname.lastname@example.org. Lines are open from 6:30am to 4:30pm Monday to Friday.
We offer a 100% satisfaction guarantee. If you are in any way dissatisfied with the goods you have ordered for any reason, we will give you a full refund, provided that you return them to us unused with original labels and packaging, including proof of purchase within 14 days. We process returns as soon as they arrive, however during extremely busy periods please allow 14 days for your return to be processed.